Delivery Information

We are pleased to accept orders from outside of the Indonesia. We support payment via Bank Transfer, Western Union and Paypal payment methods for International customers. All items in our store are listed in US dollars, Euro and Pound Sterling. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:

Can You Provide Me With a Tracking Number? 
Yes. We provide you with an International tracking number.

How Much Will it Cost to Ship to Me? 
The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.

Does the shipping I pay you include any customs, duties, or tax fees? 
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. Benscycling is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.

Warranty Issues 
Please contact Benscycling Customer Service with any concerns regarding defective products so that our team can assist you with finding a resolution through the proper channels.

Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us within 72 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.

Lost Package Claims 
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Benscycling are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.